Are you someone who enjoys forum participation? Do you enjoy experimenting with social media? Is protecting the clients brand something you would like to do? Then signing up for the ICUC Home Moderation Expert might be a good work-at-home (WAH) option for you.
ICUC may occasionally have openings for people living outside the United States.
Founded in 2002, ICUC Moderation Services Inc. is a Canadian firm that focuses on ensuring safe brand protection. Accomplished through a team of skilled moderators, many of whom work from home, the clients’ information and copyrighted content is monitored and protected. ICUC offers these services in over 10 major languages to clients around the world on a 24/7 basis.
ICUC provides:
the people and the technology necessary to execute online customer serviceidentification of customer complaints and issues in social media and fixing themcustomer service tickets to track and promote the product or serviceresponse to customers on behalf of the client’s brandways to create greater customer satisfactionWith clients that include Chevron, Starbucks, Virgin Mobile, and Pro-Bass Fishing, the Home Moderation Expert is responsible for helping promote the client’s brand from a social networking standpoint. The Home Moderation Expert is also responsible for securing online promotions, which many times are done through social media or social media ads.
The home moderation job at ICU includes moderating forums of all types around the clock including weekends and holidays. Client categories may include government, private industry, entertainment, media,and non-profit.
While training is available, you can also jump-start the process by going to moderationgateway.com and begin training. Once you receive your certificate, be sure to mention it when filling out the online application.
Log in whenever you want to, because conversations are always going on in the world of social media. The 6:30 p.m. hour tends to be the busiest hour.
Home Moderation Experts make between $10 to $18 an hour depending on experience. There is a lot of work as you moderate forums, delete and approve comments, and remind others of how to conduct themselves on a forum. Full and part-time positions are available. Payday appears to be every two weeks.
Comment moderation is not just about mediation, conflict-resolution, and sensitivity. It is also about good, common sense and detachment.
You are an employee at ICUC in the Home Moderation Expert position. They will send you the necessary paperwork to fill out. While I was looking at the careers on their website, a very helpful chat agent came on and asked if I needed help. I was able to get my question answered right away, so that should give you an indication of the level of service offered.
You will be trained on the Home Moderation Expert job, but the skills must include:
a strong communication skill set.multitasking in a fast paced environment.good judgment and strong decision-making skills.encouraging interactive content to achieve objectives.following any behavioral and technical issues, patterns, and trends.enforcement of the online community’s safety and usage policies.monitoring activities and responses to posts on the client’s social media profiles.I think ICUC is a great at-home opportunity for those who enjoy forums and social media. Remember the chat agent? He/she even mentioned how much he/she enjoyed working at ICUC.
Go here and attach your resume. You will still need to fill out the application, and you will receive a confirmation email when it is received.
Good luck to all who apply. Looking for more work from home moderation jobs? Check out the list here.
Leisa Good is the owner, VA, and “Diva of Done”™ at GBS Virtual Office Solutions. She opened her virtual assistant practice part-time in 2006 when it was then named Gemstone Business Solutions. In 2008 her VA practice became full-time, and in 2011 the name was changed to its current name. Recently, she has added VA coaching to her services. Grab a copy of her latest e-book!
